Purchase Process & After Sales

committed to becoming the first choice for customers in hard rock drilling.

Purchase Process

By Email

Contact us at our email info@firmtechco.com at any time. Send us your requirements, and we will give you a reply within 24 hours, and assign a professional international sales manager to keep contact of your inquiry & order throughout the whole sales process.

By Phone

Contact us at our email info@firmtechco.com at any time. Send us your requirements, and we will give you a reply within 24 hours, and assign a professional international sales manager to keep contact of your inquiry & order throughout the whole sales process.

By Social Media/Online

Contact us by Social Media, eg, Whatsapp, Linkedin, Instagram, you could see these contact ways in each website page.

After-sales Service

On Online

After the customer places an order, a dedicated sales manager will follow up the order to let the customer know the progress of the order. After shipment, the sales manager and the operation department will follow up the transportation of the goods together until the customer receives the goods. If the customer has any questions during welding or construction, they can contact our sales manager online/email/phone and a solution will be given within 24 hours.

On Site

For the difficulties in foundation construction that cannot be solved through email/phone/online, we will dispatch experts to the project site for on-site inspection.

denis@firmtechco.com
+86 18832751035